Term and Conditions

Last updated: 15 November 2023

Welcome to Personalise Store! These Terms and Conditions govern your use of our website and services. By accessing christmasbaublesuk.com and making a purchase, you agree to be bound by these terms.

1. Introduction

Personalise Store (“we”, “us”, or “our”) operates the website christmasbaublesuk.com, specialising in creating bespoke personalised cards and LED night lights crafted with care in our Bradford workshop.

2. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when placing orders
• Ensure all personalisation details are correct before confirming your order
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Be responsible for maintaining the confidentiality of your account information

3. Products and Services Description

3.1 Personalised Products

We specialise in creating:

• Personalised cards for various occasions including anniversary, birthday, Christmas, congratulations, Easter, Father’s Day, Mother’s Day, new baby, and good luck cards
• Customised LED night lights with personal text or designs
• Invitation cards with specific personalisation

3.2 Personalisation Process

All our products are handcrafted in our Bradford workshop. Due to their personalised nature:

• We conduct quality checks on all items before shipping
• Changes cannot be made once personalisation has begun
• Specific personalisation requests are subject to feasibility assessment

4. Ordering and Payment Terms

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• Orders are processed within 1-2 business days (up to 3 days during peak seasons)
• We reserve the right to refuse or cancel any order at our discretion

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our payment gateway partners.

4.3 Pricing and Currency

All prices are displayed in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping – £12.95
  Carrier: DHL or FedEx
  Delivery Time: 10-15 business days after dispatch
  Includes tracking and insurance
• Free Shipping
  Available for orders over £50
  Carrier: EMS
  Delivery Time: 15-25 business days after dispatch
  Includes basic tracking

5.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary depending on destination and customs processing.

5.3 Delivery Responsibilities

Once the package is handed to the shipping carrier, responsibility for the goods transfers to the customer. We are not liable for delays caused by customs, weather, or other unforeseen circumstances.

6. Returns and Refunds

6.1 Returns Timeframe

We accept returns within 15 days of you receiving your order.

6.2 Return Conditions

To be eligible for a return, your item must be:

• In its original condition
• Unused and undamaged
• In the original packaging
• Accompanied by your proof of purchase

6.3 Non-Returnable Items

Due to their personal nature, the following cannot be returned unless they arrive damaged or defective:

• All personalised cards
• Customised LED night lights with personal text or designs
• Invitation cards with specific personalisation

6.4 Return Process

To return an item:

1. Contact us at [email protected] with your order number and reason for return
2. Wait for approval and return instructions (within 2 business days)
3. Securely pack the item in its original packaging
4. Ship to our Bradford address (return shipping costs are customer’s responsibility)
5. Receive refund once we receive and inspect your return

6.5 Refund Timeline

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.

7. Intellectual Property

All content on our website, including images, text, designs, and logos, is the property of Personalise Store and protected by copyright laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our designs for commercial purposes
• Claim ownership of our intellectual property

When you provide personalisation text or images, you confirm you have the right to use them and grant us permission to incorporate them into your ordered products.

8. Limitation of Liability

To the fullest extent permitted by law, Personalise Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Delivery delays beyond our control
• Incorrect personalisation due to customer-provided inaccurate information
• Minor variations in colour or appearance from website images

Our total liability for any claim shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Personalise Store. We’re committed to creating special moments through our personalised gifts and ensuring your experience with us is as wonderful as the products we craft.